Tutela Business Solutions

Terms and Conditions

 

Induction:

By participating in our Free Brand Pack Offer, you agree to the following Terms and Conditions. Please read them carefully.

Eligibility:

This offer is open to new businesses that complete our client questionnaire and agree to these Terms and Conditions. This offer is not valid for existing clients.

Definition of Free Brand Pack:

The “Free Brand Pack” refers to a complimentary, up to 2 A4 page, package provided by us, which includes customised branding materials tailored to your business. This package typically includes, but is not limited to, elements such as a logo, business card design, social media graphics, and basic brand guidelines. The specific contents of the Free Brand Pack will be determined during the consultation and questionnaire process.

Turnaround Time:

Upon receipt of your completed questionnaire and any required materials (e.g., logos, branding guidelines), we will customise your brand pack within 1-2 weeks. Delays may occur due to high demand or additional customisation requests.

Consent to Provide Information:

By participating, you consent to provide the necessary information, including but not limited to:

  • Business name
  • Contact details
  • Logo and branding guidelines
  • Social media links

Any additional information required to create your brand pack

Use of Provided Materials:

You grant us permission to use your logo and branding materials solely for the purpose of creating your customised brand pack. We will not use your materials for any other purpose without your explicit consent.

Use of Work for Marketing Purposes:

You agree that we may use the work created (e.g., screenshots of your customised brand pack) as part of our own marketing and promotional efforts. This includes, but is not limited to, showcasing the work on our website, social media, and in marketing materials. If you do not wish for your work to be used in this manner, please inform us in writing.

Revisions:

You are entitled to one round of revisions to the customised brand kit provided. Any requests for revisions must be submitted within 7 days of receiving the initial brand kit. Additional revisions beyond the initial round may incur a fee, which will be discussed and agreed upon prior to any additional work being undertaken. The scope of revisions is limited to adjustments and modifications within the original brief; any significant changes or new requests may be considered as a new project and may require additional charges.

 

No Obligation:

You are entitled to one round of revisions to the customised brand kit provided. Any requests for revisions must be submitted within 7 days of receiving the initial brand kit. Additional revisions beyond the initial round may incur a fee, which will be discussed and agreed upon prior to any additional work being undertaken. The scope of revisions is limited to adjustments and modifications within the original brief; any significant changes or new requests may be considered as a new project and may require additional charges.

 

Limitation of Liability:

We are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the brand pack provided. Our total liability to you for any claim arising out of or in connection with this offer shall not exceed the amount paid by you for the brand pack (which is free).

 

Trademark and Copyright Disclaimer:

We disclaim any liability for trademark infringements and any obligation to conduct trademark or copyright searches. By accepting these terms, you acknowledge that it is your responsibility to ensure that the materials you provide do not infringe on any third-party trademarks or copyrights. We shall not be held liable for any claims, damages, or legal actions arising from the use of copyrighted or trademarked materials provided by you.

 

Right to Withdraw Offer:

We reserve the right to withdraw the offer at any time without prior notice. This withdrawal may occur at our sole discretion and for any reason.

Changes to Terms and Conditions:

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these Terms and Conditions periodically.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: team@tutelasolutions.com.au

Phone: 07 3834 3501